General Terms and Conditions (GTC)

1. Scope of Application

1.1. These GTC apply to all contracts between Lucie Viktorin, Freiberg 9, 94571 Schaufling, (hereinafter referred to as "Provider") and their clients (hereinafter referred to as "Client") concluded via the website luvik.eu or through other means.

1.2. These GTC apply to both businesses (§ 14 German Civil Code) and consumers (§ 13 German Civil Code). Special provisions apply to consumers (e.g., right of withdrawal).

1.3. Deviating terms and conditions of the Client will not be recognized unless the Provider explicitly agrees to them.

2. Subject of the Contract and Services

2.1. The Provider offers services in the areas of web design and social media management. The exact scope of services will be defined in the individual contract or offer.

2.2. Changes or extensions to the scope of services require a written agreement.

3. Conclusion of Contract

3.1. The Provider's offers on the website are non-binding and constitute an invitation to submit a contract offer by the Client.

3.2. The contract is concluded once the Provider confirms the Client's request in writing (e.g., via email).

4. Fees and Payment Terms

4.1. Fees are based on the individually agreed-upon offer.

4.2. All prices are stated net, plus applicable VAT, if applicable.

4.3. Payments are due within 14 days of the invoice date without deduction, unless otherwise agreed.

5. Client's Obligations

5.1. The Client is obliged to provide all necessary information, data, and materials required for the execution of the services in a timely manner.

5.2. Delays caused by the late provision of information or materials will not be the responsibility of the Provider.

6. Right of Withdrawal for Consumers

6.1. Consumers have the right to withdraw from the contract within 14 days without giving any reason.

6.2. The withdrawal period is 14 days from the day the contract was concluded.

6.3. To exercise the right of withdrawal, the Client must inform the Provider in writing (e.g., by email or letter) of their decision to withdraw.

7. Performance Time and Acceptance

7.1. Deadlines and timelines will be agreed upon individually.

7.2. Upon completion of the service, the Client will review and accept the deliverables. Acceptance will be deemed granted if the Client does not raise written objections within 7 days.

8. Copyright and Usage Rights

8.1. The Provider retains all copyright to the services provided.

8.2. Upon full payment, the Client is granted a simple, non-transferable right to use the deliverables, unless otherwise agreed.

9. Liability and Warranty

9.1. The Provider is liable only for damages caused by intent or gross negligence.

9.2. In cases of slight negligence, the Provider is liable only for breaches of essential contractual obligations and limited to foreseeable damages.

9.3. The Provider is not liable for data loss unless the Client has regularly and fully backed up their data.

10. Confidentiality

The Provider undertakes to treat all information disclosed by the Client during the collaboration as confidential and not to share it with third parties.

11. Final Provisions

11.1. The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

11.2. The place of jurisdiction is the Provider's place of business, provided the Client is a business.